Platform Power Public Speaking
Customer Engagement and Retention
Affective Communication (People based)
Impactful Telephone Skills
Sales Acceleration
Affective Communications (Non-verbal)
- CSM 001 PLATFORM POWER INTENSIVE! High Impact Public Speaking & Presentation Skills
- CSM 001a PRESENTATION POWER! Effective Presentation Skills Workshop
- CSM 002 How to be a Successful MC – Everything you Need to be a Great MC
- CSM 002a THE LAST MINUTE MC! A Beginners Guide to Emceeing
- CSM 003 SIMPLY SPEAKING! Public Speaking Coaching Program
- CSM 003a BREAK THE FEAR & DISCOVER YOUR VOICE! Conquering your Fear of Speaking in Public
- CSM 004 PLATFORM PROFITS! Innovative Sales Presentations Workshop
Customer Engagement and Retention
- CSM 005 ROMANCING THE CUSTOMER! The complete Sales Suite
- CSM 006 Effective Prospecting & Sales Strategies
- CSM 007 Overcoming Sales Objections
- CSM 008 WINNING THEM OVER! Effective Communication & Interpersonal Skills
- CSM 008a WINNING OVER THE CUSTOMER! Customer Service Excellence
- CSM 009 Customer Service Recovery
- CSM 009a Critical Elements of Customer Service
- CSM 010 Customer Relationship Management (CRM)
- CSM 010a Customer Service Management – Managing the Customer Service function
- CSM 021 Dealing with Complaints & Angry Customers
- CSM 021a EQ for sales & customer service: Earning the customer's Support, Trust, Admiration & Respect (STAR)
- CSM 026 Customer Perception Survey (CPS) – an internal feedback tool to measure customer service
Affective Communication (People based)
- CSM 011 DIRECTIVE DIALOG! Resolving confrontations & conflict when the stakes are high
- CSM 012 STRAIGHT TALK! Methods for communication when the stakes are high
- CSM 012a Productive Conversations – Assertive Communication Skills
- CSM 013 HARD TALK! Delivering Constructive Criticism
Impactful Telephone Skills
- CSM 014 Call Center Development – Complete Telephone Skills, Etiquette, Sales & Service
- CSM 014a Telephone Skills & Etiquette for the non-Sales Employee
- CSM 015 Effective Telemarketing & Telesales
- CSM 016 TUNING IN! Dealing with difficult customers over phone & email
Sales Acceleration
- CSM 017 Key Account Management
- CSM 017a Distribution Sales and Supply Chain
- CSM 017b Exhibition & Trade Show Staff Training
- CSM 017c Understanding Marketing and Sales
- CSM 017d Sales for Non-Sales Personnel
- CSM 018 Consultative Selling – the Strategic & Tactical Sales Process
- CSM 019 It’s a Deal! Effective Negotiation & Influencing Skills
- CSM 019a Advanced Negotiation Strategies – High level Negotiation Skills
- CSM 020 Leading your Sales Team to Constantly Exceed Sales Quotas
- CSM 020a How to Sell Successfully to Corporate Customers
- CSM 020b Pull Prospecting Strategies – Getting Your Customers to Come to You
- CSM 020c Using Networks Professionally
- CSM 022 Internet Marketing Fundamentals
Affective Communications (Non-verbal)
- CSM 023 Social Media Marketing
- CSM 024 Business Writing that Works
- CSM 024a Technical Report Writing
- CSM 025 Effective Public Relations and Media Relationships